With so many different aspects to consider, running a thriving call centre can be a mammoth-sized task. Ensuring smooth operations and correct resource management is of paramount importance when it comes to running a successful call centre or hosted dialler. From experienced and well-trained staff to effective new technologies, using the right resources can go […]
Moving Office? What about the phones? Desk phones and phone numbers are often one of the last things to be considered when moving offices. Then all of a sudden they become very important indeed, and it isn’t as easy or as quick to sort out as some might think! But fret not, this easy guide […]
The benefits of choosing a hosted phone system this spring Despite persistently chilly winds and desperately cold sleet and snow that continue to batter our shores spring is on its way; we’ve seen the snowdrops to prove it. It can often be difficult to muster the enthusiasm, or money for making any big changes towards […]
Why it’s the perfect time to blow away the winter blues with a hosted VoIP phone system Forget those long, hazy days of summer; winter is coming. While it can be tempting to hunker down with a mug of hot coffee and forget that the world exists for the winter, now is a fantastic time […]
Call recording is so important to businesses of all shapes and sizes. Each recording can be used for quality and training purposes, to address compliance or aid a staff appraisal, as well as helping managers to identify problematic staff members or lack of motivation. If you’ve not considered the prospect allow us to put it […]
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