The history of VoIP (Voice over Internet Protocol)
The history of VoIP (Voice over Internet Protocol) During the course of this blog, and in our line of work, we talk a lot about the history of VoIP; and why wouldn’t we? It is at the heart of our business, after all. However, if you’ve stumbled upon this blog by accident, or are somewhat […]
5 Tips for amazing customer service
Any business that is truly worth its salt will constantly strive to improve its customer service; your customers are your biggest admirers, worst critics, and best opportunities for change, after all. Customer expectation has never been higher before, and the growth of social media and forums means that it’s more important than ever to please […]
How easy is it to set up hosted phone systems?
If you’ve taken the time to research hosted phone systems and have discovered a heap of benefits, but are still delaying the process, could it be that you’re concerned about the difficulties of installing such software? Perhaps you’re assuming that such a system will be expensive or complicated to install, or are worried about maintaining […]
How to plan a sales call
Before I get on to the topic of sales call planning I’d like to dismiss a common misconception right here and now; that call planning is a pastime reserved only for fledgling sales employees, or those with a poor track record in terms of conversion. Perhaps you’re of the opinion that your call-to-sale ratio speaks […]
Can I use my existing VoIP phones with Voxcloud?
During the course of this blog we have covered everything from the benefits of hosted VoIP systems and the very best features offered by softphones, to the sorts of questions you need to be asking yourself before choosing a new telephone provider. Now is the time when any representative worth their salt would ask whether […]
