Browsing the Hints & Tips category

Call Recording And Compliance: New legislation will require better records to be kept

Call Recording And Compliance

We want to ensure that our customers remain compliant when it comes to call recording and record keeping. So, what’s coming up, and how can we help? While the Federation of Communication Services has advised those operating within the financial industry to record their calls and communication for sometime, new legislation is being introduced by […]

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Improve Remote Working With Virtual Phone Numbers

Improve Remote Working With Virtual Phone Numbers

The dynamics of business are changing. Once upon a time employees were tied to their desks, customers would contact offices via a single, oft-engaged number, and transatlantic business trips would involve costly calls home, or a complete loss of communication for that period of time. Now, however, the outlook for businesses hoping to network on […]

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5 Tips for developing new products for your business

5 tips for developing new products for your business

While developing new products that truly deliver, maintain excellent levels of customer service, and continually work to improve your company’s relationship with its suppliers and clients are actions that are all absolutely essential for the success of any business, you will soon find that reinvention is your lifeblood; after all, how can you entice new customers, […]

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Social Media – Building your brand with Social Media

Build your brand with social media

It may feel as though social media is the bane of your company’s existence; how many times have you had to advise employees to keep off Facebook, or found yourself tagged in images from your last work’s do? However, while it’s certainly true that social media is perhaps a little to integral to some people’s […]

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How to plan a sales call

How to plan a sales call

Before I get on to the topic of sales call planning I’d like to dismiss a common misconception right here and now; that call planning is a pastime reserved only for fledgling sales employees, or those with a poor track record in terms of conversion. Perhaps you’re of the opinion that your call-to-sale ratio speaks […]

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