I have spoken, rather extensively, about some of the benefits of switching your telecoms from a traditional exchange to a cloud VoIP phone system; from cost and flexibility, to scalability and disaster recovery, a quick glance at the advantages of such a system should be enough to pique your interest. However, are you also aware […]
Business relationships are a two-way street. I have talked a little before about the questions that you should be asking a hosted VoIP provider before making any decisions regarding their solution, but it’s equally important that those providers are asking the right questions of you in return. Spouting scripted answers is one thing, but has […]
Business is changing, of that we can be certain. It’s no longer enough to keep a little black book of clients’ numbers beside your desk, or fit each desk with a phone that, gasp, dials out. These days associates and customers need to know that communication is your number on priority, but how can your […]
Communication is vital to business. It’s essential, therefore, that you’re working with the right phone system, and equipment, to suit the needs of your company. Aside from standard hardware decisions, one of the most difficult choices you’re likely to make is which kind of phone system you’ll be using. Will you opt for a hosted virtual phone […]
Okay, let’s start with a very basic introduction. What is a softphone? The chances are you’ve heard the term before, particularly if you’re a user of VoIP; a softphone, or software phone, is the technology that allows users to make phone calls online, via VoIP, rather than via a traditional landline. A softphone is designed […]
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