Telephone resilience: Business continuity and how we can help

Today we’d like to talk to you about telephone resilience and business continuity; or, more accurately, how your business is likely to fair in the event of a communication failure. While we don’t wish to scare you, it’s a simple fact that bad things can happen to good people. It’s how you cope with such an eventuality that will set you apart. Are you prepared for a disaster?

Why is disaster recovery important?

Now, a large percentage of businesses have disaster recovery or business continuity plans in place; yours might be one of those companies. However, there are still a number that don’t, and you never know when it’s going to be too late.

We’re betting that your telephone line is integral to your company. Your telephone system enables you to make purchases with suppliers, organise delivers, and take calls and queries from customers. In short, your telephone network is the lifeblood of your business. Let’s imagine, for a moment, that you were without it. Perhaps there has been a fire, flood, or similar natural disaster, or you’ve been the victim of theft or vandalism. You might find yourself understaffed, with no one available to answer the phone when it rings. Whatever has happened, you’re now without one of your most effective means of contact. Your customers have tried to contact you, but have been unable to get through. They believe you might be ignoring them; they’re frustrated. The worst thing they could do right now is to seek the services of a competitor. Through no fault of your own you’re about to lose business, but it really needn’t play out like this at all.

So, what do I need to do?

The answer to this complicated issue is a relatively simple one; with a hosted VoIP system, such as Voxcloud’s cloud based system, you’ll be able to reroute all of your incoming calls to a mobile phone or alternative office phone if you should find yourself in any of the scenarios imagined above. The science is simple; prior to reaching you each of your calls will traverse one of our data centres. Should you experience an issue you’ll be able to use our state of the art portal, regardless of the time of day or night, to send your calls elsewhere. What’s more, your callers won’t even realise there’s been an issue, and so your business can continue to operate without a hitch – and with perfect fluidity.

Trust Voxcloud to maintain your telephone service

Business continuity plans for telephony usually carry an additional charge. We’re guessing that’s why so many companies put off sorting one out until they really need to – or until it’s too late. However, Voxcloud works a little bit differently. If you’re an existing customer this function is included in our costs as standard; there’ll be nothing else to pay, regardless of how often you use the service. We’ll even throw in a few extra benefits and features, all at lower costs. What’s not to like?

There has never been a better time to safeguard your business’s ability to communicate. Your business deserves continuity regardless of the circumstances, so please don’t hesitate; contact us today for a free, informal chat about how Voxcloud can assist your operations. Telephone resilience should become your top priority over the coming days and weeks. After all, isn’t it better to be prepared for all eventualities?