Call centres, have you moved to VoIP hosted phone system? If not, why not?

VoIP hosted phone systems for Call Centres

As the title suggests this blog will be discussing the benefits of VoIP for call centres. Have you made the switch to a hosted phone system yet, or are you too concerned about change to look into its prospects? Working in a call centre you rely on your ability to communicate effectively every minute of every day. Could you honestly say that your current service provides everything you need at the right price? We’re betting not, and we’d like to help you change all of that.

If you’ve yet to make the move to a VoIP hosted phone system we’d like you to consider the many benefits you’re missing out on. For example…

VoIP cuts costs, not corners

Making the switch to a VoIP hosted phone system could significantly reduce your call centre’s operational costs, while affording you the same benefits you’ve been enjoying up until now. You see, not only is a hosted phone system relatively inexpensive to run but you’ll also make savings when it comes to updating your infrastructure. We understand that running a call centre can be costly, and that you’ll need to watch every penny and pound. Our services are available without costly contracts, and always feature transparent billing.

VoIP improves scalability

We know that scalability is important to you. Regardless of the size of your business we’re betting you’ve got bigger things planned. Unlike traditional analogue phone systems VoIP phone systems are easy to upgrade; whenever your business expands simply add new handsets to your server. Since business is conducted online, VoIP is also the ideal choice if your call centre is moving premises. All data is hosted within the cloud, and can be moved alongside established phone lines and virtual numbers.

VoIP increases security

Your phone lines are the lifeblood of your company, so our hosted phone systems are safe, secure, and reliable, regardless of what you pay for them. Since VoIP services are hosted online you’ll have no need for expensive equipment lying around your office. In addition, all data is easily accessible and backed up via the cloud, meaning your business can carry on as normal should trouble arise. A VoIP phone system is reassuring, to say the least.

VoIP widens your company’s reach

A VoIP phone system can sync multiple onsite users and buildings, keeping different departments connected at all times. If your business has several call centres located around the country now is your chance to connect them. What’s more, VoIP supports the growing trend of remote working. Whether they’re visiting a new site, working from home, or answering calls on the move, all of your employees will remain connected to the same phone system. Such a practice makes perfect sense in the modern business world.

VoIP comes with support

Our VoIP services come complete with downloadable call data and free support; whatever your query there’s someone here to help you. Call centres handle large numbers of call each day, so it’s essential you find a phone system that works for you. Voxcloud’s hosted system will go above and beyond the call of duty, ensuring you’re able to focus on the more important aspects of running a business.

If you’d love to hear more about the benefits of VoIP hosted phone system for your call centre please do get in touch or give us a call on 0333 002 0000 . We are always happy to hear from prospective clients, and to guide you through the process of switching your telecommunications.