Why use inbound phone numbers for your business?

I’ll start this post by answering a very obvious question; “Aren’t all phone numbers inbound phone numbers?” It does stand to reason that any phone number you ring in order to reach a person could be described as an inbound number, but the service we’re discussing today is a little different. Inbound phone numbers for businesses are those that are static; a single, non-geographical number that can be called by a customer in search of advice, or to buy a product. Inbound phone numbers are used on marketing and advertising, are easy for customers to remember and call, and will direct them to the relevant department straightaway. Oh, and these inbound phone numbers can be answered by any designated landline or mobile phone you wish, and the calls controlled via an online portal that stores data and customer information.

Complete control of your customer call traffic

This benefit is rather self-explanatory. Using inbound phone numbers for your business puts you in control of your customer call traffic 24 hours a day, seven days a week; that’s the ability to monitor and handle all of your calls, both seamlessly and efficiently. “So, what’s the use in that?” I hear you cry. I’m glad you asked. Such control means that you’re able to maximise your business’s revenue and improve your customers’ experiences, as well as being able to handle all of the data yourself. It’s a win-win situation for businesses and their customers, and it’s achieved via a simple inbound numbering system that puts you at its helm.

A flexible service for life

If you’re using a service that provides inbound phone numbers that’s it; those are your numbers for life, regardless of where your office is based, or how long it’s been since you signed up. Not only that, but users of inbound phone numbers can alter where those phone calls are diverted to at any time, meaning that smaller offices, perhaps likely to be uninhabited more often than not, can encourage their staff members to receive such calls to their mobiles – and the customer is never the wiser. In addition, companies putting their faith in such services are afforded greater visibility over their calls, as well as control over their customer contacts, via an easily accessible portal; inbound phone number are an encompassing service for every aspect of your company’s communication.

Cost effective

A quick and easy benefit to explain; since inbound phone numbers are connected via an existing phone line there is never an additional line rental fee to pay – once the line’s yours, it’s yours. In addition, the use of inbound phone numbers costs far less than you may be imagining. That’s an awful lot of convenience, and control, for very little expenditure.

An improved staff and customer service experience

Now to the benefits for your staff and customers; inbound phone numbers are provided with an intelligent network of statistics, which will enable you to interact with your customers on a more personal level. After all, you can see how frequently they contact you, and which hours are the most active in terms of business, meaning your team members’ time can be directed more efficiently. Staff monitoring and training becomes easier as network based call recording is offered in addition, and a voicemail service results in you never missing an opportunity to connect with a customer again.

There are other benefits to operating inbound phone numbers, including disaster recovery, but I feel I have given you enough to be going along with! Please do feel free to give us a call if you would like to discuss an aspect of inbound phone numbers, or our hosted VoIP systems, though; we’re always on hand when you need us.