Are you in need of a better phone system?
If you’re tempted to answer this titular question with a short, sharp, “no”, then this blog post could go one of two ways for you. The first is that you’re indeed correct; your phone system is perfectly fine, thank you very much, so we’ll be on our way. Now the second scenario, which is far more likely, is that you’ve often wondered whether you could be getting more from your phone system, but have never really done anything about it. Perhaps your current system is a little slow and outdated, cuts out when you’re in the middle of important calls, or fails to log any of those lost calls that you keep (inexplicably, of course) registering but never connecting; but that’s perfectly adequate for your business’s needs, right? Wrong! Whether you’re a small or large business ‘adequate’ should have been banished from your vocabulary a long time ago. You see ‘adequate’ doesn’t cut it against your competitors, it doesn’t convert calls into clients, and it certainly won’t reflect your business in a good light. So if you’re unsure about the status of your phone system it’s always a good idea to explore what’s out there; it could be time to turn ‘adequate’ into ‘incredible’.
You may be in need of a better phone system if…
Your call quality could be better…
Have you ever listened to your agents’ calls and struggled to hear the conversation with any clarity? Do clients and associates frequently ask you to repeat yourself while you’re speaking to them on the phone? Have your agents complained about call quality before? Whatever your business it’s essential that your staff can hear clients, and vice versa, so now is the time to think about investing in a new system.
Your current system can’t quite keep up with demand…
If you’re frequently frustrated by a backlog of calls, regularly missing important calls from potential, or existing clients, or failing to connect calls in a reasonable amount of time it’s safe to say that your system is outdated; it’s not supporting the needs of your business any more, and is going to severely hamper your chances against the competition. Have you considered how a hosted phone system could support you with scalability and flexibility?
You can’t be reached once you’re out of the office…
These days travelling forms an integral part of working life, and it’s frustrating if leaving the office means trusting your PA with communication, or else missing out on vital phone calls and conversations. Imagine a phone system that carries your calls no matter where you are, connecting to your mobile phone. Sounds revolutionary, right? Well, it’s a reality if only you’d take the time to look.
You, and your staff, are frustrated by your phone system on a regular basis…
If you add all of the pointers above together you’re no doubt left with an incredibly frustrating, and lacklustre service. Poor call quality, an unacceptable and inefficient system, and missed calls are the norm in your office, but they really needn’t be; stop hiding in your comfort zone and investigate the possibilities that are out there.
If you have agreed with even one of these statements it’s time to investigate the pros and cons of installing a new phone system; one that will improve the clarity of your communication, reduce the number of lost calls you’re clocking up, and enable you to connect to clients no matter where in the world you are. Voxcloud could be that phone system, and we’d be more than happy to talk you through the benefits of moving your communications over to us. You may be surprised just how much a move to our hosted VoIP system will improve your day-to-day operations.
Give us a call on 0333 002 0000, or email sales@voxcloud.co.uk. We’re even able to offer users a free trial before they get started – you know, just in case.
