10 Reasons To Move To A Business VoIP Phone System

Embracing modern technology such as a business VoIP Phone System is daunting, yet exciting, but can we really let go of what we already know?

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We all have a tendency to hoard belongings and stick to things we know and trust. I was extremely reluctant to give up a Nokia mobile phone, before being forced to adapt to a more modern telephone that was able to surf the web, access email, download apps, check the weather and my bank balance.

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My thought was – why would I give up such a reliable and trusted handset, which does everything I need? I could make and receive calls, send text messages and waste endless hours on the train trying to beat my top score on Snake (the best free cell phone game I ever played) but the fact is life and technology moves on.

Now I can update my website on the go, use my phone as a sat-nav and fling emails across the globe in seconds – all from my pocket. Even better, I’ve recently discovered that Snake is still available in the App Store!

In my experience, the best technological developments always improve on a solid foundation, and it’s no different when it comes to phone systems.

It may be tempting to stick with what you know, but the reality is that times have changed, and switching to a business VoIP phone system is a simple decision that will bring a whole heap of benefits along with it. Here are ten of the best:

1. Reduce Costs

Let’s be honest, this is the key consideration for most of us.

In simple terms, a business VoIP phone system is usually cheaper, because it allows you to make use of an existing infrastructure – your broadband connection – to make calls over the internet.

Internal calls, and those between branches, are often completely free, while external calls can be significantly cheaper as a result.

2. Flexibility

A growing business needs to have one eye on the future, while also having enough wiggle room and agility to react to any short term business challenges.

If you suddenly need to move office, add staff, or find the extra cash, then you’ll love how easily you can alter your VoIP system, tweaking your set-up to instantly suit your changing needs.

On top of that, you have the flexibility to re-route calls, get your voicemails automatically emailed to you, and to let employees work from home – all without your customers being impacted in any way.

3. Scalable

Who knows what’s around the corner? Fortunately, you don’t need to, as your business VoIP system will grow in parallel with your business.

Adding or removing new users is effortless, so you can upgrade your phone network at a steady pace, meaning it’s always the perfect match for your specific business. The pain-free scalability of this type of system means you only ever pay for what you need.

4.  No contracts

We all know how irritating it is when we’re roped into a contract, counting the days until it expires. Especially if we’re losing money or waiting to seize another opportunity.

Our systems come contract-free, so you’re always in complete control of your expenditure, and are never tied down by any small print.

5. Feature rich

Just as the latest smartphones are constantly updated with new operating systems and shiny new features, we’re constantly honing, improving and upgrading our cloud-hosted telephone systems.

The cloud-based infrastructure guarantees that you’re always bang up-to-date, and that you have first access to the latest features – such as the ability to listen in on phone calls, for example, so you can advise a staff member without the other party hearing your voice.

6. No maintenance or support contracts

With our hosted systems, there’s no need for you to get tangled in wires, or deal with obtuse support agencies.

We snap into action if there’s ever a problem, leaving you free to focus on doing what you do best.

7. No in-house expertise needed

You’ve got enough on your plate. While the cloud technology that allows us to offer you low cost calls and a watertight, reliable business VoIP phone system may be cutting edge – all you really need to know is that it won’t let you down.

Stop wasting precious resources on in-house tech support, and staff training programs. Our support team is always available to lend a hand at times of need.

8. Increase in employee productivity

With the phone systems working effectively and reliably, everyone can spend more time doing their jobs and collaborating.

Free internal calls means information will flow freely around your workplace, while external branches, customers, and remote workers will all feel closer to you than ever before.

Your employees can also have direct access to their office numbers wherever they are. So whether they’re at home, on the move, or abroad, your customers can always reach the person they need.

9. Integration with online applications and CRMs

The days of answering the phone to customers, only to have to desperately scrabble around for their records and details, are gone.

Now your staff will instantly know who’s calling, and have immediate access to their records, pulled directly from your CRM software of choice.

Linking your CRM software with your phone system allows your staff to streamline communications, quickly bringing up call history and personalised notes for each and every caller.

This helps your staff to build solid, personal relationships with your customers, and consistently communicate with efficiency and professionalism.

10. Mobility – Take your VoIP service with you anywhere in the world

In an increasingly globalised world, who wants to be tied down? Your VoIP system has your back wherever you are. People can reach you on the same phone number whether you’re in, the board room or on the beach, and still pay local rates for the call.

What’s more, if you need to move office or venue, you’ll be sidestepping a logistical nightmare. Switching is easy and practically instantaneous. With VoIP, you don’t need to change numbers, spend money on call forwarding, or suffer from costly downtime – all of which ensures that business continuity is maintained.

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As you can see, sometimes it really does pay to take a leap into the unknown, and enjoy the benefits of a new technology.

With Cloud and VoIP telephony adoption expected to surpass traditional ISDN systems by early next year, it’s clear that the message is getting through to UK businesses that the future doesn’t have to be daunting. Sometimes sticking with the status quo really is the equivalent of pouring money down the drain.