Call Recording And Compliance: New legislation will require better records to be kept

Call Recording And Compliance
November 1, 2016 by

We want to ensure that our customers remain compliant when it comes to call recording and record keeping. So, what’s coming up, and how can we help? While the Federation of Communication Services has advised those operating within the financial industry to record their calls and communication for sometime, new legislation is being introduced by […]

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Hosted VoIP Phone System and why now is the time to switch from a traditional phone system

Why it's time to switch from a traditional phone system to a Hosted VoIP phone system
September 18, 2016 by

If you’re used to the features provided by your traditional phone system, which will probably include caller ID, call waiting, and voicemail, there’s every chance you’re confused by the need for change; if it ain’t broke, after all. However, you could make so much more of your business with a hosted VoIP phone system, which […]

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Focus on the right type of sales lead to get the best type of customer

Focus on the right type of sales lead to get the best type of customer
September 11, 2016 by

I have briefly covered the topic of sales leads versus opportunities in a previous blog, but today I’d like to focus on the best ways to embrace sales leads in order to access a better type of customer. Now, by ‘better customer’ I mean the right kind of customer for the product or service you’re […]

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Improve Remote Working With Virtual Phone Numbers

Improve Remote Working With Virtual Phone Numbers
August 28, 2016 by

The dynamics of business are changing. Once upon a time employees were tied to their desks, customers would contact offices via a single, oft-engaged number, and transatlantic business trips would involve costly calls home, or a complete loss of communication for that period of time. Now, however, the outlook for businesses hoping to network on […]

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5 Tips for developing new products for your business

5 tips for developing new products for your business
August 18, 2016 by

While developing new products that truly deliver, maintain excellent levels of customer service, and continually work to improve your company’s relationship with its suppliers and clients are actions that are all absolutely essential for the success of any business, you will soon find that reinvention is your lifeblood; after all, how can you entice new customers, […]

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